Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.
Note: Please read our Chargeback Policy below.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or request a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified. Note: We do not offer order modifications or cancellations on free promotional products, for any reason.
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if we messed up. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: email@example.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 21 days (28 days for international) after you placed your order, please contact our support team and we will promptly take care of you.
As mentioned in our shipping page, shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
FREE PROMO PRODUCTS: We do not offer replacements nor returns on any free products, for any reason.
We accept returns on most new and unused items within 30 days. All returns will need to be sent back to our warehouse for a full refund. Return shipping costs are nonrefundable.
Please note, there are no refunds or cancellations on custom-made, made-to-order items which include (but are not limited to) screen printed tops and embroidered hats/beanies, 24 hours after your order was placed.
If your order with us doesn’t arrive at the correct shipping address provided to us, we will gladly work with you to track your order down. If we are unable to locate your package, we will replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All return items must be shipped with a tracking code. Once you ship your item, please email us the tracking code along with your order number, and a description of the item(s) you are returning.
Should the item be returned opened, used, damaged or incomplete, we will deduct a charge from the refund amount. We also charge a reasonable restocking fee of 15% for all Returns. Return shipping costs are nonrefundable.
For return instructions please email us at firstname.lastname@example.org with your order number and a brief description of the items you wish to return.
If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $35.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.
ShopLivin does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee downtime and loss of revenues.
ShopLivin considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:
You agree that if you, the buyer, choose to do business with ShopLivin, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $35 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, ShopLivin will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.
In the event that you win the charge back with your credit card company, and have not returned our goods, ShopLivin will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, ShopLivin will file a report with your local police or sheriffs department, and file a mail fraud complaint with the United States Postal Inspection Service.
Note: The customer must attempt to return any and all merchandise to ShopLivin before attempting a chargeback. NO EXCEPTIONS!
Stolen Credit Card Purchases
We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with ShopLivin and please let us know if you have any questions. You can contact us here.